When will my order be shipped?
All orders need at least 24hrs to be processed sometimes up to 48hrs if busy. Orders are processed Tuesday-Friday. No orders are processed on Weekends, Monday or Public holidays. Orders placed on these days will be processed the following business day. Once your order has been shipped you will receive a shipping confirmation via email.
How long will my order take once shipped?
Once you have received a shipping confirmation via email your order should arrive as below:
Courier orders should arrive witin 1-2 business days.
Courier & Signature orders should arrive within 1-2 business days.
Rural tracked orders should arrive 3-5 business days.
Rural courier orders should arrive within 1-2 business day.
Please understand these are estimated delivery times from NZ Post and if there are any delays you will need to contact Courier Post directly.
Can I cancel my order?
Orders cannot be cancelled once placed.
How long do International orders take?
International Courier (Tracked) is estimated to take 2-7 business days. Please keep in mind these are estimated delivery times from NZ Post. We do not control delivery times and are not responsible for any delays or lost, stolen, damaged packages.
What if my order arrives incorrect or products are faulty?
Please email us and provide photos and info and we will do our best to resolve the issue as quickly as possible.
What if my order is lost or damaged during shipping?
Please contact the shipping courier directly and provide them with your details and tracking number ASAP and they will be able to assist you further. We are not responsible for lost, stolen, damaged packages.
What if I put the wrong address on my order?
Please double check your address and details before you place an order because once it has been shipped and delivered there is nothing we can do.
Can I pay by bank transfer?
Yes, NZ residents can pay by bank transfer. Our bank details are displayed at checkout. You will need to complete this off the website.
If payment is not made within 48hrs your order will be cancelled and item/s will be restocked.
Do you sell lash glue or contact lens solution?
No, unfortunately we do not sell lash glue or contact lens solution at this point. You can purchase lash glue from your local beauty supply store and you can purchase contact lens solution from your local pharmacy.